Welcome to MindBoxx Technologies, a product of Faabit Designs Private Limited. We believe in fostering a collaborative relationship with our clients to ensure successful project outcomes. These Client Guidelines outline the best practices, expectations, and responsibilities for both parties to maintain a smooth and professional working relationship.
1. Communication Guidelines
Effective communication is key to the success of any project. To ensure smooth collaboration:
Provide clear and detailed project requirements before the project begins.
Respond to queries and feedback promptly to avoid delays.
Use designated communication channels (email, project management tools, etc.) to keep all updates organized and accessible.
Our Commitment:
MindBoxx Technologies will provide regular project updates and be available for scheduled meetings to address your queries.
2. Project Scope and Changes
At the start of every project, a clear scope will be defined, including timelines, deliverables, and costs.
Any additional requests or changes beyond the agreed scope may be subject to additional charges.
Scope changes must be communicated in writing and approved by both parties before implementation.
Client Responsibility:
Ensure that the initial project scope is comprehensive and accurate to minimize the need for changes during the project.
3. Content and Material Submission
Clients are responsible for providing all necessary content, images, and assets required for the project.
Submit content in a timely manner to avoid project delays.
Ensure that all provided content complies with copyright and intellectual property laws.
Our Commitment:
MindBoxx Technologies will ensure that all provided materials are handled securely and used solely for the intended project.
4. Payment Terms
Timely payments are essential to keep the project on track.
Payment schedules will be discussed and agreed upon before the project begins.
All invoices must be paid within the agreed timeframe to avoid service interruptions.
For larger projects, milestone-based payments may be required.
Late Payment Policy:
In case of delayed payments, MindBoxx Technologies reserves the right to pause work until the outstanding balance is cleared.
5. Review and Approval Process
Client feedback is crucial to the success of any project.
Review all deliverables carefully and provide detailed feedback within the agreed timeframe.
Once a milestone or project phase is approved, further changes to that phase may incur additional charges.
Our Commitment:
We will incorporate your feedback promptly and work towards delivering a solution that meets your expectations.
6. Intellectual Property and Rights
Upon completion of the project and full payment, the client will receive ownership of the final deliverables.
MindBoxx Technologies retains the right to use the project in our portfolio, unless otherwise agreed in writing.
Any proprietary tools, frameworks, or templates used during the project remain the intellectual property of MindBoxx Technologies.
Client Responsibility:
Ensure that you have the right to use any third-party content you provide for the project.
7. Data Privacy and Security
We prioritize the security and confidentiality of your data.
MindBoxx Technologies adheres to strict data protection policies to safeguard your information.
Clients are responsible for maintaining the security of their account credentials.
Our Commitment:
We will never share your personal or project-related data with third parties without your consent, except as required by law.
8. Project Timelines
Adherence to project timelines requires collaboration from both parties.
Clients must ensure timely submission of content and approvals to avoid delays.
MindBoxx Technologies will keep clients informed about the progress and any potential delays.
Delay Policy:
If project delays are caused by the client (e.g., late content submission), MindBoxx Technologies may adjust the timeline and reschedule deliverables accordingly.
9. Support and Maintenance
For ongoing projects, MindBoxx Technologies offers post-launch support and maintenance services.
Support packages can be customized based on the client’s needs.
Any additional requests outside of the agreed support package may incur extra charges.
Our Commitment:
We will provide timely assistance and ensure your website or platform runs smoothly post-launch.
10. Dispute Resolution
In the unlikely event of a dispute, both parties agree to:
Attempt to resolve the matter amicably through open communication.
If unresolved, escalate the matter to legal channels as per the jurisdiction outlined in our Terms and Conditions.
11. Termination Policy
Either party may terminate the project agreement under the following circumstances:
If the client fails to make payments as per the agreed terms.
If MindBoxx Technologies fails to meet agreed deliverables.
If either party engages in unethical or illegal activities.
In case of termination, all outstanding payments must be cleared before releasing any deliverables.
12. Client Conduct
We expect our clients to maintain a professional and respectful relationship with our team.
Abusive language, harassment, or disrespectful behavior will not be tolerated and may result in the termination of services.
Constructive feedback is always welcomed to ensure continuous improvement.
Our Commitment:
MindBoxx Technologies will maintain a professional and respectful relationship with all clients, ensuring a collaborative and positive working environment.
13. Contact Information
If you have any questions or concerns regarding these Client Guidelines, please feel free to contact us:
Faabit Designs Private Limited
Brand Name: MindBoxx Technologies
Email: admin@mindboxx.in
Phone: +919101160665
Address: Guwahati, Assam, India
By following these Client Guidelines, we ensure a seamless and professional working relationship, delivering high-quality solutions that drive your business success. Thank you for choosing MindBoxx Technologies, a product of Faabit Designs Private Limited.